PASSPORT CONCIERGE
At your service, wherever the world takes you.
Bespoke trip design meets modern convenience. Accessible anytime on the web or via live chat in our dedicated mobile app, The Passport Concierge handles everything required to elevate a standard vacation into a flawless signature getaway. Consider us your on-call travel desk for custom itineraries, highly vetted resort recommendations and activities, local dining access, and more. Consider us your on-call travel desk.
Meet Your Pocket Concierge: Powered by the Passport App
When you plan a journey with our white-glove team, your entire vacation is loaded into our dedicated, interactive mobile travel app.
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Live Chat On-the-Go Need a last-minute adjustment or a quick recommendation while exploring? Message your dedicated curation team directly through the app's secure live-chat feature for real-time human assistance.
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Interactive, Visual Timelines Access beautiful, media-rich day-by-day itineraries complete with hotel confirmations, flight logistics, curated restaurant recommendations, and tour details—all working entirely offline so you don't need international data to find your plans.
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Automated Flight & Gate Alerts Never guess where your bags are going. The app continuously tracks your flights in the background, pushing real-time notifications to your phone the second a gate changes, a delay occurs, or boarding begins.
How to access the UVC Concierge
Included with Premium Membership
If you are a frequent traveler, accessing the Concierge via your membership is the ultimate luxury hack. If you hold a Voyager or Legacy membership, the Passport Concierge is automatically unlocked for every single vacation you book.
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Voyager Passport Members: Enjoy full, complimentary concierge design, live chat app access, and flight monitoring on every trip.
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Legacy Passport Members: Receive maximum-priority concierge trip design on every journey, alongside your dedicated VIP design sessions and guaranteed on-trip surprise perks.
Available A La Carte (Per-Trip Planning)
Not ready to upgrade your membership tier yet? You can still have your in trip concierge. Explorer and Insider members can unlock the Passport Concierge for individual journeys for a one time fee.
Included for Free with Group Travel
Planning a getaway with friends, family, or your collective network? We reward group leaders and large parties with full, automated access to our white-glove support services completely on us, regardless of your membership tier.
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Small Groups (3+ Rooms/Parties): Book a trip with three distinct parties or more, and your entire group receives full, complimentary access to our Pocket Concierge Mobile App with custom itinerary building and live-chat support for the duration of your trip.
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Large Groups (10+ Rooms/Parties): For grand multi-family celebrations, corporate retreats, or destination takeovers, we elevate your service to the absolute maximum. Groups of ten parties or more receive an On-Site Concierge deployed straight to your destination to manage logistics, check-ins, excursions, and emergencies live and in person.